Review of Wyndham Jacksonville Riverwalk

Hotel: 

After arriving after midnight we were greeted at the hotel by Justin at the front desk. He was very friendly and nice and we quickly were checked in and on our way to our room. Unfortunately, though the lobby is very nice and spacious do not get your hopes up, the rooms are very different. The beds seem to be on the newer side but the dirty carpet and older bathroom make the room seem dingy. Many of the travelers in our group complained of weird smells, non working light fixtures, and even a dirty bathroom. The beds though large with newer mattresses had three very small pillows. Luckily there were extra pillows in the closet. The rooms have a portable phone allowing you to walk around and talk on the phone. The hotel offers free wireless internet access but unfortunately the network is not secured and the data over the network is not encrypted. For individuals that are unsure of the security there is also free internet access right next to the front desk in the lobby.  One other problem in the hotel is the lack of signage. The lower floor is very maze like and finding your way to and from the restroom can be a bit of a challenge. Also the wake-up calls are inconsistent so if you have an important meeting or early morning flight have a back-up method to wake you in the morning. The hotel offers a diverse channel selection and the Wyndham By Request program is one of the best hotel reward programs. Regardless of status or how often you stay at Wyndham’s all members receive a welcome drink and snack of their choice waiting in their room upon arrival.

Restaurant:

I have never in my life received such horrible service in a hotel restaurant. The serving staff paid no attention to details and was extremely slow. One group waited over 20 minutes for a menu before giving up and leaving. As a diet soda drinker, I often order a lime or lemon with my Diet Cola. I am still waiting for the lemon I asked for 5 times. Our diverse order of entrees took over 45 minutes to arrive to our table and included the spinach and chicken quesadillas, burgers, and a southwest salad. Unfortunately, though the burgers were requested to be cooked medium well to well done all were served extremely rare with both having middles of uncooked hamburger meat.  The Quesadillas were good served in a tomato basil tortilla with chips and salsa on the side. There are several other restaurants in walking distance (see our review of b.b.’s) so if possible eat somewhere else. 

Overall Review: Hotel has some great things (free wireless internet, friendly hotel staff, Wyndham by Request Program) but the overall experience was not the best. Hotel restaurant avoid if possible.

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